Refund Policy

Overview

At Vyxtoraneijroz, we are committed to providing quality products and excellent customer service. This Refund Policy outlines the terms and conditions for returns and refunds when purchasing from our website. This policy complies with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Your Cancellation Rights

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your products without giving any reason. The cancellation period expires 14 days from the day on which you or a third party indicated by you (other than the carrier) acquires physical possession of the products.

To exercise your right to cancel, you must inform us of your decision by a clear statement. You can do this by:

• Email: chat@vyxtoraneijroz.world
• Post: 4 Front St, Cotherstone, Barnard Castle DL12 9NJ, United Kingdom

Model Cancellation Form

If you wish to cancel, you can use this model form (you may copy and paste it into an email or letter):

To: Vyxtoraneijroz, 4 Front St, Cotherstone, Barnard Castle DL12 9NJ, United Kingdom / Email: chat@vyxtoraneijroz.world
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (if this form is notified on paper):
Date:

Return Conditions

To be eligible for a return:

• The product must be unused and in its original sealed packaging
• The product must be in the same condition that you received it
• The product must not have been opened or tampered with (for hygiene and safety reasons)
• You must have proof of purchase (order confirmation or receipt)

Due to the nature of food supplements, we cannot accept returns of opened or used products unless they are faulty or defective.

How to Return

To initiate a return:

1. Contact us at chat@vyxtoraneijroz.world with your order number and reason for return
2. We will provide you with return instructions and a return authorisation
3. Pack the product securely in its original packaging
4. Ship the product to the address provided
5. Retain proof of postage until your refund is processed

You are responsible for the cost of returning the product unless:

• The product is faulty or defective
• We sent you the wrong item
• The product does not match its description

Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days.

Refunds will be made using the same payment method used for the original purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Faulty or Defective Products

Under the Consumer Rights Act 2015, you have the right to return a product that is:

• Faulty or defective
• Not as described
• Not fit for purpose

If you receive a faulty product, please contact us immediately with:

• Your order number
• A description of the fault
• Photographs of the issue (if applicable)

For faulty products, you are entitled to:

• Within 30 days of delivery: A full refund
• After 30 days but within 6 months: A repair or replacement (if repair/replacement fails, a refund)
• After 6 months: A repair or replacement (you may need to prove the fault was present at delivery)

Damaged Products

If your product arrives damaged, please contact us within 48 hours of delivery with photographs of the damage and packaging. We will arrange a replacement or full refund at no additional cost to you.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or payment provider again
2. Contact your bank or payment provider, as processing times may vary
3. If you have done both and still have not received your refund, contact us at chat@vyxtoraneijroz.world

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used (unless faulty)
• Products returned after the 14-day cancellation period (unless faulty)
• Products not in their original condition or packaging

Order Cancellation

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible. If the order has not yet been processed, we will cancel it and issue a full refund. If the order has already been dispatched, you will need to follow our standard return process.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to the website. The policy that applies to your order is the one in effect at the time of purchase.